Scheduling and arranging logistics for periodic and ad hoc training courses; Answering questions from learners & vendors via ServiceNow, and compiling survey data for classes; Guides employees with complicated issues and escalates to appropriate levels of management as necessary.
Training coordinator manages whole class logistic: after receiving sessions demand, contacts instructors and agrees date & time of each session, sets up the session in the internal LMS, invites employees and makes sure the class has the highest possible fill rate. Training coordinator contacts instructor for any pre-work that participants take and shares it with them, also makes sure that the class delivery is smooth, records attendance to the company LMS and analyses feedback after the class. There are various courses that are scheduled, each can be in different phase of delivery, all courses are delivered virtually and are dedicated for global audience. In the same time Training coordinator consults questions and inquiries from participants = learners and contacts appropriate stakeholders to escalate particular issue.
Requirements
Detail-oriented - able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries
Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries
Experienced user of Excel & Outlook
Business communication skills both written and verbal, with appropriate sensitivity to cultural differences
Proven ability to work collaboratively across teams & at all levels of the organization
Bachelor's Degree
Organized and able to successfully balance multiple tasks at any given time
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our
